A call processing and management platform for receiving, processing, analyzing and centrally managing call recordings and conversation data.
The Call Intelligence Platform is a set of services for receiving, processing and managing call data. Upload Call is responsible for receiving audio files and passing them into the processing workflow, while Call Center provides the centralized environment for viewing and managing call results.
The large volume of recorded calls in a call center is practically unusable for decision-making without a centralized processing and analysis system, and reviewing them manually demands significant time and staff.
This architecture allows speech-to-text services, conversation analysis, AI, automation and systems like n8n to be connected, providing a foundation for building an intelligent, organization-wide call analysis system.
This product is made up of a few connected services, each with a specific role.
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